Director, Claims Operations - Property
Company: USAA
Location: San Antonio
Posted on: May 7, 2024
|
|
Job Description:
Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The Opportunity
This posting is for multiple opportunities within the Property
Claims organization.
As a dedicated Director, Claims Operations, you will lead and be
accountable for property, and other claims operations member
service teams who are responsible for delivering business results.
Responsible for leading execution change management, claims
strategies, leader development and technology adoption. Drive
execution of operational risk management, regulatory compliance
training, policies and procedures across multiple teams.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Phoenix, AZ, Colorado
Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is
not available for this position.
What you'll do:
Select, develop, lead and hold managers accountable for serving
members and providing appropriate solutions in auto, property and
other claims operations through their teams.
Consistently coach managers on leading their teams on claims
handling, inspecting and reviewing quality of claims and responding
to issues.
Responsible for achievement of assigned goals, objectives and
scorecard deliverables.
Plan, organize, and control the resources to deliver the
appropriate claims service.
Accountable for ensuring compliance with regulations, policies,
procedures, and the fair claims settlement practices act.
Provide guidance on technical matters, monitor claims reserves and
extend settlement authority.
Responsible for service, loss control, and loss adjustment
expense.
Identify trends and develop action plans as appropriate.
Understand, research, and work to influence the financial impact
for their respective business area.
Encourage a high performance team that works to deliver exceptional
experiences to the members and achieve outstanding results.
Build conditions for success removes obstacles, leads and champions
change.
Ensure risks associated with business activities are efficiently
identified, measured, supervised, and controlled in accordance with
risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to
the minimum years of experience required) may be substituted in
lieu of degree.
8 years of progressive customer service, operational, military or
leadership experience to include a minimum 6 years of P&C
experience with 4 of those years in claims required with
demonstrated proficiency.
3 years of direct team lead or management experience.
Demonstrated team leadership, cross-functional collaboration,
building business solutions, and/or claims accountabilities.
Experience using, interpreting, solutioning and leading with
data.
What sets you apart:
4 years Property Claims Leadership experience
Demonstrated experience working in more than one property claims
area (field, in office, teams over varying complexity, etc.)
Experience leading a team of 100 or more
Demonstrated ability to perform critical review of property
estimates
Demonstrated ability to analyze contractual policy provisions in a
multi-state environment to provide appropriate guidance and
settlement authority
Demonstrated proficiency with the Xactimate estimating platform
Completed Bachelor's Degree
Completed Master's Degree or Completed Insurance or Process
Engineering Designations (CPCU, SCLA, PCLA)
Demonstrated ability to effectively lead through strategic &
organizational changes delivering intended results and outcomes
Demonstrated ability to inspire/motivate, develop employees, coach
effectively and promote talent
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is: $138,230-
$264,200
Employees may be eligible for pay incentives based on overall
corporate and individual performance and at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
For more details on our outstanding benefits, please visit our
benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
--s-p-m1--
By applying, you consent to your information being transmitted by
Monster to the Employer, as data controller, through the Employer's
data processor SonicJobs.
See USAA Privacy Policy at https://www.usaa.com/privacy/ and
SonicJobs Privacy Policy at
https://www.sonicjobs.com/us/privacy-policy and Terms of Use at
https://www.sonicjobs.com/us/terms-conditions
Keywords: USAA, Cedar Park , Director, Claims Operations - Property, Executive , San Antonio, Texas
Click
here to apply!
|