Medical Customer Service Agent
Company: USAA
Location: San Antonio
Posted on: May 8, 2024
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Job Description:
Why USAA?
We have an important mission: serving the members of the military
community and their families. We're looking for those who share our
values of honesty, integrity, loyalty and service. Our Licensed
Insurance Representative role may be a new career for you. There's
a lot to learn, but the journey is mapped out and USAA is willing
to invest in you! Our comprehensive, fully paid six-month training
program includes all training materials, class discussions,
hands-on training, e-learning modules, and the instructor led
guidance will help you to support our membership independently.
Our in-office development program provides you the training you
need on USAA products and the encouragement to create a proactive
and independent support style to service our membership. After six
months in-office, you'll have the opportunity to work in a hybrid
model where you can work from home 2 days a week.
For new hires starting in March, April, May or June 2024 we are
offering a signing bonus of $2,000--to be paid in one
installment.
We are currently seeking dedicated Property & Casualty (P&C)
active producer/agents with an ACTIVE P&C producer agent
license for future insurance customer service opportunities in
2024. We have new training classes starting every month. Military
veterans and spouses are highly encouraged to apply. As a Licensed
Insurance Customer Service Representative, you'll work within
defined guidelines and framework, to provide customer service,
sales, and retention activities for one or more of USAA's Property
& Casualty personal line products. You will interact with our
members across multiple contact channels (i.e. inbound phone calls,
email, chat, social media, etc.) to provide adequate coverage and
advice to help ensure members' financial security.
Facilitate the member experience by answering phone calls, emails,
and other requests from members.
Apply developing knowledge of personal lines insurance to assist
members with foundational to moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Also, maintain respective trailing documents for all
states.
Identify, assess and understand member needs and consistently
provide complete and accurate advice and solutions for insurance
products and services. Provide detailed issue diagnosis while
minimizing transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels.
Maintain required Property & Casualty (P&C) licenses and state
registrations.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures.
1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience
- Acquire Property & Casualty (P&C) licenses and state
registrations within 90 days of hire
- Ability to prioritize and multi-task, including navigating
through multiple business applications
US military experience through military service or a military
spouse/domestic partner
Prior experience in a fast-paced contact center environment
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Relocation
assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Cedar Park , Medical Customer Service Agent, Hospitality & Tourism , San Antonio, Texas
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