Veterans Preferred - Event Planning Manager-Seasonal
Company: Hyatt
Location: Austin
Posted on: October 4, 2024
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Job Description:
Military Veterans are Encouraged to Apply. -Join us for this
incredible opportunity to be part of our team as a Miraval Austin:
Event Planning Manager-Seasonal at Miraval Austin Resort and Spa
located in Austin, Texas. Not only will you be part of a rock-star
team, but you will also get to be part of a team that won North
America's Best Resort Spa and Texas' Best Resort Spa by World Spa
Awards!
We offer excellent benefits:
--- Free room nights, Discounted and Friends & Family Room
Rates*
--- Medical, Prescription, Dental and Vision Insurance with only a
30 day waiting period*
--- 401K with company match*
--- Generous Paid Time Off policy*
--- Paid Family Bonding Time and Adoption Assistance*
--- Tuition Reimbursement*
--- Free colleague meals during shift
--- Employee Stock Purchase Plan*
--- Access to resort facilities including spa services,
programming, hiking trails and gym
--- Discounts at various retailers -Apple, AT&T, Verizon,
Headspace and many more
* Exact benefit package is contingent on status
The Role:
As the Event Planning Manager, you will embody the ethos of the
Miraval wellbeing brand, be a competent individual who has
experience in events and the functions of a hotel.
The Event Planning Manager is responsible for planning and
executing all aspects of assigned group events from contract
through the onsite event. This individual w orks with all resort
departments to execute all aspects of contracted retreats and
mindful meetings. For the resorts that offer mindful weddings, this
position also supports their success. The Event Planning Manager
engages groups in the Miraval experience with the best available,
revenue-driven culinary, programming and spa options.
Reporting to the Group Sales & Events Director.
Specific Duties:
--- Serves as primary point of contact for all group business at
Miraval and f ully coordinates events so that guest experiences are
consistent with what has been represented to our guests
--- Generates revenue through educating and selling Miraval
Experiences that are engaging and embody our core values; primarily
meetings, private meals, and programming
--- Assures that all event services are provided in a manner that
exemplifies established quality standards and are in compliance
with applicable regulations and requirements
--- Schedules hotel spaces, creates and publishes calendars and
notices to ensure that guests, attendees, and hotel staff are
informed of all group events, including programming
--- Interface with clients daily while on property and handle all
staff introductions
--- Stays informed on the latest trends for activities and programs
of competitors and guest demands
--- Daily tasks include, but are not limited to, conducting
property tours, creating catering and sales portfolios (resumes),
arranging AV and other meeting needs, creating collateral and
menus, and communicating with other team members to ensure that
scheduled events are run properly
--- Performs all tasks and provides services in compliance with
policies, procedures, work instructions, training, codes of
conduct, recognized best practices, safety laws and
regulations.
--- Is familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries accurately
--- Demonstrates a positive attitude and acknowledges guests in a
welcoming and friendly manner
--- Ensures that all confidential and financial data is maintained
securely and handled in a discreet fashion
--- Participates in available training opportunities and applies
learnings and newly identified best practices where possible
--- Makes suggestions to improve the delivery of guest services and
identifies new business opportunities that will enrich the Miraval
guest experience
--- Supports the team by anticipating and providing help as
needed.
--- Responds to all complaints and problems in a positive manner
and takes action to resolve
--- Shows concern by taking action to assure that our guests have a
quality experience
--- Manage rooming lists, cut off dates, and attrition calculations
in conjunction with the Sales & Events Coordinator.
--- Manages final group bill, deposits and final payment including
World of Hyatt points and commissions
--- Prioritizes and follows through on all job-related duties.
--- Accurate assimilation and processing of banquet charges for
accounting
--- Assist sales team in coordinating in-market sales trips or
FAMS.
--- Source vendors for meeting services not in Miraval inventory
including upcharge per SOP.
--- Conducts follow up post events
--- Assists/Conducts timely feedback sessions for Sales & Events
Coordinator position
Qualifications:
To be successful:
--- Embraces the ethos and culture of the Miraval wellbeing
brand
--- University degree or diploma qualification in Sales or
Marketing and/or Hospitality or Tourism Management or industry
experience equivalent
--- Previous experience in hotel event management or similar
--- Minimum 3 years' experience within a 4-5-star hotel sales
environment
--- Understands that the Miraval clientele may vary from
traditional hotels in regard to target audiences, size of group and
intention of visit
--- Excellent emotional intelligence
--- Effective as a team player within the Sales Department, as well
as the hotel in general
--- Ability to easily and willingly adapt to a change of policy,
procedures, and work environment
--- Ability to Create detailed and complete event orders to
communicate event setup, AV needs, F&B needs, and
programing
--- Understands how to communicate thru a group resume to convey
all event needs
--- Understands how to manage event orders, group resumes, and the
distribution to services teams
--- Experience conducting and planning site tours and visits
Hyatt is an equal opportunity employer. Qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.
As part of the Hyatt and Miraval family, we offer a complete
benefits package including:
--- iAm Days to spend a paid 8 hours experiencing Miraval, twice
per year
--- Up to $1000 in Wellbeing or Tuition Reimbursement for personal
and professional growth
--- Health, dental, and vision benefits after only 30 days of
employment!*
--- Complimentary daily colleague meals
--- Competitive wages
--- Generous Paid Time Off program
--- Retirement Savings Plan with company match*
--- Employee stock purchase plan
--- Discounted and FREE Hyatt Hotel nights*
--- Access to resort facilities (fitness center, spa, and
programming)
--- *Full-Time Colleague Only: Health, dental, and vision benefits,
Free Hyatt Hotel nights
Keywords: Hyatt, Cedar Park , Veterans Preferred - Event Planning Manager-Seasonal, Executive , Austin, Texas
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