Help Desk Consultant

Company: Softworld Inc
Location: Cedar Park
Posted on: February 6, 2025

Job Description:

Job Title: Help Desk Analyst

Ready to make your application Please do read through the description at least once before clicking on Apply.

Job Location: Dallas TX 75205

Onsite Requirements:


Technical knowledge of both PC and Mac platforms is required.
Excellent customer service experience


Job Description:

Primary Responsibilities:


Provide customer service to students, faculty, and staff of the University in relation to technology questions and problems reported.
Front line support is provided in person, on the phone, and responding to chat or ticket requests.
Responsible for troubleshooting and triaging computer hardware and software issues.
Load software, configure computer software, peripherals, and mobile devices.
Provide support for a large number of applications.


Hours:

Monday-Friday, 37.5 hours per week.
In person to start-remote option available after the first month with supervisor approval.


Qualifications:

Technical knowledge of both PC and Mac platforms is required.
Great customer service skills and troubleshooting skills needed.


** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Keywords: Softworld Inc, Cedar Park , Help Desk Consultant, Professions , Cedar Park, Texas